Service Advisor

Salary: Dependent on experience

We have an exciting opportunity to join our team as a Service Advisor. This permanent position is perfect for someone who enjoys working in a fast-paced, customer-focused automotive environment and takes pride in delivering exceptional service.

Van Mossel Automotive Group has grown over 77 years to become one of the leading automotive companies in Europe, with over 11,000 employees and 576 branches across multiple countries. We are always looking for talent that shares our passion and wants to exceed customer expectations. No matter which business unit you join, working at Van Mossel means being part of a driven family business with a supportive culture and plenty of room to grow and develop.

About the Role

As a Service Advisor, you will be the main point of contact for customers throughout their service or repair visit. You’ll manage bookings, coordinate workshop activity, provide updates, authorise additional work, and ensure customers receive a seamless and premium experience from start to finish. Your role contributes directly to workshop efficiency, customer retention, and the promotion of additional services, accessories, and products.

Key Responsibilities

• Schedule customer service and repair appointments in line with QMA processes, confirming arrival times and onward travel arrangements.
• Arrange Service Loan Cars or courtesy transport where required.
• Accurately load the workshop using the Reservation System, capturing all relevant customer and vehicle information.
• Welcome customers promptly and professionally, confirming service and repair needs.
• Conduct road tests or vehicle inspections as required.
• Deliver friendly, efficient, and personalised customer service.
• Promote accessories, parts, and additional services to customers.
• Prepare Repair Orders, estimates, and payment details; obtain customer signatures and record vehicle mileage.
• Stamp Service Books where necessary and complete vehicle condition checks.
• Take responsibility for customer vehicles, keys, and parking arrangements.
• Monitor workshop progress to meet agreed delivery times and proactively update customers on progress or delays.
• Notify customers of any additional work required and obtain authorisation, ensuring revised completion times are agreed.
• Check the quality of work and cleanliness of vehicles before handover.
• Present the completed vehicle to the customer, offering guidance on future maintenance or repairs.
• Explain invoices clearly, including warranty and goodwill procedures, and take payment where applicable.
• Maintain accurate customer records and Repair Order Registers on a daily basis.
• Carry out follow-up calls to confirm customer satisfaction.
• Maintain a clean, organised, and welcoming Service Reception area, ensuring reference materials are up to date.
• Stay informed on product, technical, warranty, and goodwill information through bulletins and training sessions.

Person Specification & Experience Required

• Previous experience in a customer-facing automotive service or workshop environment.
• Excellent communication and interpersonal skills, with a professional and friendly manner.
• Strong organisational skills, with the ability to manage appointments, workflow, and customer expectations.
• Attention to detail in documentation, vehicle condition checks, and invoicing.
• Knowledge of vehicle service procedures, technical information, and warranty processes.
• Ability to promote additional products and services effectively.
• Competent in using workshop management systems or reservation software.
• Ability to manage multiple tasks efficiently and prioritise workload.
• Team-oriented with a proactive and adaptable approach to changing customer or workshop demands.

Why Work at Van Mossel?

• A warm, driven, and inclusive family business culture
• A dynamic and professional working environment
• Competitive Salary
• 22 Days Annual Leave plus Public Holidays (increasing with service)
• Pension Scheme
• Refer a Friend Scheme
• Employee Assistance Programme, offering unlimited access to 24/7/365 to support for mental health, and advice including financial, relationship and legal advice.
• Discount scheme offering multiple online discounts at various stores, restaurants and gyms.

Ready to Apply? If you’re passionate about the automotive industry and excited to grow your career with a dynamic and innovative company, we’d love to hear from you. Apply today and take the next step in your journey with Van Mossel by filling in the form below and uploading your CV, or contact us on recruitment@jacksons.je to discuss further.